Warranty Explained Form

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    Warranty

        -  Primarily warranty covers defects in the product due to faulty materials or workmanship as long as the product is being
            used for its intended purpose.

        -  Items returned to Jands for repair shall be at the risk of the owner whilst in transit (to and from Jands).

        -  Freight charges must be prepaid.

        -  Once verified by Jands service department or a Jands service agent, out of box failures will be replaced by new product.
            Subject to availability (may be equivalent product).

        -  Repair work on items less than 5 years old in good condition guaranteed for 90 days warranty.

        -  Repair work on items over 5 years old or in poor condition for 30 days warranty.

     

    Non Warranty

        -  Fuse replacement—where the fuse is accessible from outside, the repair is not covered by warranty.

        -  Repairs which need to be made to any product due to abuse, dirt, negligence or moisture will not be covered by 
            warranty.

        -  Burnt speakers, crossovers or diaphragms are NEVER covered by warranty.

        -  Warranty is voided if someone other than Jands technicians or an authorised service agent opens or attempts repair
            of the product.

        -  There is no warranty on cross-faders, phono/line switches, styli, leads and other items subject to wear and tear 
            unless stamped as “out of box” failure*.

    * Out of Box Failure is where the product has failed on first turn on or soon after.

     

    Product Warranty Periods

    The following respective warranty periods, from the date of original purchase, apply to all products supplied by Jands Pty Ltd as detailed below.
    Please Note: there is No Warranty on Accessories.

     

    Warranty_Periods

     

    Definitions

    (A):  Includes microphones, if the product fails in the first three (3) years for whatever reason, other than malicious damage, we will repair or replace the product at Jands expense.

    (B):  Out of box failures are accommodated by fourteen (14) days coverage for these parts.

    (C):  No warranty on software.

    Crown:  Amplifiers are warranted such that if the amplifier fails within the first three (3) years, for whatever reason, it will be repaired or replaced free of charge. Also covers IQ and microphones, except Sound Grabber, which is one (1) year.

    Stanton:  Unless otherwise stated there is no warranty on switches, faders, leads or stylii, however, failures within fourteen (14) days of purchase will be inspected and warranty determined on case-by-case basis.

    VARI*LITE®:  As these are considered high maintenance fixtures any damage caused by lack of maintenance is not covered under warranty. Items not covered by warranty include glass, screw, washer, reflectors.

    JBL:  Five (5) years for speakers and compression drivers covers manufacturing faults. Burnt voice coils are never covered by warranty. Any questionable failures should be returned to Jands Pty Ltd.

    Shure:  Earpieces, which have not been cleaned, are not covered by warranty. Shure two (2) year warranty is specific to the date of manufacture as determined by the serial number or date code printed on the product.

    All:  Lack of maintenance on the owner’s behalf voids warranty.