Service & Repairs FAQs Form

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    How do I contact someone in Service?

    Phone: (02) 9582 0909
    Fax: (02) 9582 0950
    Email Service & Repairs: service@jands.com.au,
    Email Spare Parts: spareparts@jands.com.au
    To obtain a Call /Repair Number Email: repairs@jands.com.au

     

    Where do I send my goods?

    Jands Service
    Unit 2/26 Kent Road
    Mascot  NSW  2020
    All returning goods MUST include a Call / Repair Number.

     

    Where can I find a part number for what I want to order?

    Look it up in the Audio, Lighting or Staging Price List located under Downloads. Click Here.
    Email: spareparts@jands.com.au
    Call (02) 9582 0909 to be transferred to Spare Parts.

     

    What do I do if my goods were damaged during shipping?

    Please contact the service department on (02) 9582 0909 as soon as the damaged goods are received. If package looks damaged then this must be noted on the consignment note.
    No transit damage claims will be recognised later than 7 days after the date of receipt.

     

    What do I do if I did not receive anything?

    Please contact the service department on (02) 9582 0909 or email and quote both the Call Number and verify delivery address. All goods are shipped via courier and consignments can be tracked.

     

    How do I return a defective product or part for repair or replacement?

    Please call (02) 9582 0909 or email repairs@jands.com.au. We will issue you with a Call / Repair Number.
    Return defective goods to:

    Jands Service
    Unit 2/26 Kent Road
    Mascot NSW 2020

    Please clearly label the Call / Repair Number on the outside of the parcel.
    Return goods to Jands via courier or Australia Post. If using Australia Post, we suggest you use registered mail, which means, should it go missing in transit, you will then have a number to trace your parcel.